This Refund Policy shall be applicable for any paid consultation or for any payment made using the payment gateway of JOTNO App. The terms & conditions for the refund policy are as follows-

1. The Service Receiver (patient/customers/consumers) will not be entitled for the refund where the Service Receiver already met/talked with the Service Provider (doctors/hospitals/product suppliers) or fails to meet with the Service Provider at the scheduled time or the Service Provider fails to provide the services due to fault of the Service Receiver.
2. If due to any reason, it is required to provide the services via alternative option and the Service Receiver accepts the alternative way of service, the Service Receiver will not be entitled for the refund. However, if the Service Receiver rejects the alternative way of service, the Service Receiver will be entitled for the refund.
3. If the Service Provider is not available in the schedule time, the consultation may be cancelled by the Service Receiver and the amounts paid by the Service Receiver shall be refunded. However, if the Service Receiver will not be entitled for any refunds in cases where it was required to wait for the service but the Service Receiver did not wait for the services.
4. The Service Receiver can cancel the appointment before the schedule time and the Service Receiver shall be entitled for any refund. If the cancellation is due to the abusive nature of the Service Receiver, such Service Receiver shall not be eligible for any refund.
5. In the event it is proved that the Service Provider have acted in contravention to any applicable laws, JOTNO may provide complete refund to the User, subject to investigation undertaken by JOTNO.
6. The Service Receiver shall not be entitled for any refund where the transaction was illegal or unauthorized and the desired service has been availed.
7. The Service Receiver shall not be entitled for any refund where the transaction was not under payment gateway available through JOTNO.
8. All refund shall be subject to deduction of any charge or any govt. fees.
9. The Service Receiver can request for refund by calling us on 01321118662 or Email to: support@jotno.net

JOTNO shall check the details & process the refund where applicable, solely at its discretion. After a refund request is processed, the money will be refunded to the Service Receiver within 7-10 working days from the day refund has been approved by JOTNO.